Exchanges & Returns

Returning Policy: Try your accessory and if you feel it is not the right fit, you have 12 days from the date you received your order to return it. Due to hygienic reasons, earrings are non-returnable and non-exchangeable


Exchange Policy: If you realised that another accessory piece suits you better, send back your purchased item within 7 working days from the date you received your order and choose a piece you would like or hold onto your valid 3 month store credit. 


Please ensure your items are returned new and unused in the correct packaging. The buyer is responsible for all shipping costs back to LALOU Limited Headquarters. 

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